Letter To Apple Accessibility Team

Good morning.

The following is a letter I sent to Apple Accessibility this morning.

I’d like your feedback.

*Note* When I say others I speak for I am referring to a group of friends who have voiced similar concerns who asked if I’d write a letter…

 

Hello:

My name is Patty Fletcher, and I’m an IPhone 6 user, using latest updated version of IOS and I have written before, but feel I haven’t done a great job communicating what it is I’d like to see addressed where voice over is concerned.

First, let me say, I am extremely appreciative of the effort Apple goes to to provide accessible products to the blind and otherwise disabled public. By far although there are things which I and others feel could be done a bit better, your products as far as smart devices go are most accessible of any products I’ve found. The fact that they come able to be used shortly out of the box is something that is not lost on me or others I speak for.

All of that having been said, here are some things which I feel should be addressed, and I’d like to add that it is the feeling of blind persons the world over that if a sighted person were having such issues and there were a public outcry it would’ve already been addressed, and we (the blind consumers) have spoken about this before, both to you, the provider, and in several other venues.

I know that I speak for many when I say we’d not only like to be heard and understood, but we feel that it is time these issues were immediately addressed. We are aware that the technology is there to see to these issues.

 

Issues…

1.       When notifications are turned on, and a notification pops up in the notification bar on the screen, the voice over reads it and at that point whatever is already in process, such as sending an email, reading a news article, or dictating a message the voice over overrides what is being read, spoken, or heard and most times, what is being written is lost. This is extremely bothersome when for example I am in the application of word, working on my manuscript, writing a letter, etc.

2.       When hey Siri is activated, the voice over immediately begins reading what you’ve spoken, overriding whatever Siri’s answer is and although what it says does pop up on the screen hearing both the voice over, which is always behind what Siri is saying along with Siri’s voice is confusing and causes issues with commands, reading and replying to messages, etc.

3.       Dictation and voice over do not seem to be meshing together as well as they once did. The reaction time between stopping dictation and the voice over reading back what was written is slow and at times nonexistent.

This happens when phone is connected to internet and becomes even worse when is in use with cellular data.

 

Thank you for your time and direct attention to this very important matter.

Sincerely, Patty L. Fletcher an Apple Consumer.

 

 

 

 

About Patty L. Fletcher

About Patty October 2021 Patty and her guide dog Blue. Patty has her hair tied back in a low ponytail and rests her right hand on Blue's head. She wears a white shirt with a pink and purple butterfly on the front and light blue shorts. Blue is a handsome black lab. He wears a brown leather harness with a handle attached to the back and is smiling at the camera as he sits in front of Patty. In the background is a brick building with white, windowed doors and a flowerpot overflowing with pink and yellow blooms. Updated – October 2021 Patty Fletcher is a single mother with a beautiful daughter, of whom she is enormously proud. She has a great son-in-law and six beautiful grandchildren. From April 2011 through September 2020, she owned and handled a black Labrador from The Seeing Eye® named King Campbell Lee Fletcher A.K.A. Bubba. Sadly, after a long battle with illness on September 24, 2020, King Campbell went to the Rainbow Bridge where all is peace and love. In July 2021, she returned to The Seeing Eye® and was paired with a Black Labrador Golden Retriever cross named Blue. PATTY’S BLINDNESS… Patty was born one and a half months premature. Her blindness was caused by her being given too much oxygen in the incubator. She was partially sighted until 1991, at which time she lost her sight due to an infection after cataract surgery and high eye pressure. She used a cane for 31 years before making the change to a guide dog. WHERE SHE LIVES AND WORKS… Currently, Patty lives and works in Kingsport, Tenn. She’s the creator and owner of Tell-It-To-The-World Marketing (Author, Blogger, Business Assist), The Writer’s Grapevine Online Magazine and the creator and host of the Talk to Tell-It-To-The-World Marketing Podcast. WRITING GOAL… Patty writes with the goal of bridging the great chasm which separates the disabled from the non-disabled. HOBBIES… Patty’s hobbies include reading, music, and attending book clubs via Zoom. FAVORITE TUNES… Some of her favorite types of tunes are classic rock, rhythm and blues, and classic country. FAVORITE READS… Patty enjoys fantasy, science fiction, and books about the supernatural. She loves books by Stephen King, Dean Koontz, Norah Roberts, and many more. Some favorite books include Norah Roberts’ Hide Away, Stephen King’s Dark Tower series, J.K. Rowling’s Harry Potter series, Robert Jordan’s Wheel of Time series, and J.R.R. Tolkien’s Lord of the Rings series. SPIRITUAL FAITH… Patty describes herself as a spiritual Walker. She says she knows both Mother Goddess and Father God and embraces all they have to offer. CONTACT… Email: patty.volunteer1@gmail.com Visit: https://pattysworlds.com/ And: https://www.smashwords.com/profile/view/PattyFletcher As well as: https://www.amazon.com/Patty-L.-Fletcher/e/B00Q9I7RWG
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