Good morning to all.
This morning I’d like to share with you our Featured Business of the Week.
Rather than try and write some fancy intro, I’m just going to let Casey’s fantastic interview speak for itself.
First, tell us a little about yourself?
Well my name is Casey Mathews. I live in Orlando. I’ve been married to my wife Judy for 15 years now. I enjoy reading books, magazines, blogs, sitting out on my back porch when the weather’s cool, and of course helping people with tech trouble.
What type of business or Nonprofit do you own or work for?
I am the founder of WebFriendlyHelp.com. I started this company and website to better enable me to help people with technical issues and to get great access technology services without any red tape.
What brought you into this type of work?
When I first started out on my tech journey more than twenty years ago, I would spend hours reading books about computers. I would marvel at the ability of a computer to allow one to pay bills, quickly lookup information on anything, or just get a quick weather forecast without needing to wait to get it on the TV or the Radio.
One day someone in high school told me that they had a computer for me to use for writing reports and doing research. I actually laughed and reminded them that I was blind and couldn’t see the screen. Next, I heard the computer talk and it changed my world forever. The rest as they say is history. I really believe those early moments guided me to my God-given purpose here.
What is your favorite part of the work that you do?
Well the short answer to that is helping people with access technology. I have to say that when I am able to solve a problem for someone and they get to enjoy their day just a little more because of it, that makes me feel great! If I can show someone how to do something quicker and easier and they know a bit more than yesterday then it’s a double win for me and for them.
What is the least favorite part of the work that you do?
Paperwork? LOL Taxes? Got a headache yet? Aside from that I’d say the least favorite part of my work as an entrepreneur is that currently I’m it. Some people love the idea and it can sound great at first. But when you’re it, it’s a different story. As an example…
Something wrong with the website? Guess what, you have to take time and find out what’s going on with it. If you can fix it, then you do, if not then you may need to pay someone to fix it for you. You learn a lot this way, but it can be nerve racking. Another thing about being it, is that you are responsible for getting customers. Ya know just because you create a website you don’t have a flood of emails the next day. If you’re someone that doesn’t like self-promotion then you need to get ready to do a little stretching and sometimes it just doesn’t feel so good, but you push through it and do it anyway. At the end the work pays off and I get to help someone else.
What are your personal strengths and how do they assist you in the work you do?
Well I think one of my strengths is that I’m good at working independently. I don’t need to have someone holding my hand and telling me the next step. I’m also really good at researching the internet. I’m the guy that people usually go to when they can’t find something. When I find it people are usually amazed that I found it online. These two strengths are great if you’re going to work on a business.
What are your personal weaknesses and how do they hinder you in your work?
Well I have to say that outreach is probably my biggest weakness. It’s also one of the things I realize I need the most if people are going to know about my company and how I could help them. Being a bit more assertive is probably something I’ll always need to work on.
How are you working to improve them so you can lessen their hindrance to your work?
The way I work on assertiveness and outreach is really to just do it anyway. Sometimes I will just need to force myself to do it. Sometimes I’ll read a good book to help give me ideas. I find that most of the time experience truly is the best teacher.
What is your dream for the future?
My dream for the future is that I’d like to take my business to the next level. Currently this means having enough customers that I can do this full time. If this can be sustained monetarily then I will be able to help a lot more people without having to work extra jobs to pay the bills.
How does that relate to your work?
Well this directly relates to my business. If I have more people paying for my services then I won’t have to divide my time between my business and my job. I could spend more time helping more people and doing what I love to do.
What is your preferred way of communicating?
I think I like to communicate via email and phone the best. Some things are quicker via email, but some things are easier to explain over the phone.
How can someone get in touch with you if they should wish to buy from or work with you in some way?
My contact info is as follows.
And phone of course: 567-234-0078
Is there anything about you or your business I’ve not covered here? If so, please write about that below.
Well I would like to add that my services are subscription based. This is a bit like having a Netflix subscription. You pay either monthly, quarterly, or yearly. For that you have access to me. When you call or email I’m all yours. I can help teach or troubleshoot. I will do this via the phone, and/or email. I can also connect to your computer remotely. This allows me to experience your computer and fix it for you if needed, or teach you and we both have the same experiences because I can hear and experience what you are experiencing. When we’re done I disconnect from your computer and we go our separate ways until you need me again.
You can cancel your subscription anytime. The subscription will renew itself automatically. So if you have a monthly subscription it will automatically renew each month. You can cancel that whenever you want or call and I will do it for you.
The bottom line is I hate being ruled by the clock. I don’t want to charge people by the hour. I don’t want to have to say to someone hey your hours’ up, either pay now, or we’re done. I think that’s horrible. I would much rather take the time needed to get it done right, without my customer having to worry about the hole burning through the wallet. Doing a membership AKA subscription is the best way I know to do that where everyone wins and can have the best service from me.
Pricing is at the following link.
Become a Tame Your Tech Member
If you’d like to get more info about what’s covered in the subscription use the following link below this line.
Fully Customized Access Technology Services
These links are available at the top of every web page on my site. You can pay through PayPal or a credit card.
Please let me know if you have any questions.
Maken your tech life easy!