IDIOTS RUN THE WORLD
BY: PATTY L. FLETCHER
OK. I’ve just had one of the most frustrating conversations with someone who is supposed to be a professional which makes you believe they’ve had some education but well, appearances suggest that might not be the case.
Let me explain.
I receive assistance from the Food Stamps program which, has not yet, been affected by the government shut down.
Each year when it is time for me to be recertified my worker always calls me, fills out the application over the phone, mails it to me with an envelope to return the signed copy as well as the requested items of proof of income in and I get someone to assist me with signing it and sending it back.
Easy, right? Well, up until this year, yes. Now, no.
So, a couple weeks back I got a call telling me that a phone interview had been scheduled and so I made certain to be in a position so that I could answer the call and have privacy when doing so, so that I could give all the necessary info without being over heard.
This means that I made certain that I would be at home and no one would be here with me during that time.
The call was scheduled for 10 O’clock today, which was one day after I was required to have into the DHS all my updated information. I did not question this because I had decided I would take care of making certain things did not go astray during the call. I should’ve been alerted to the fact that, it had never been that way and realized something was wrong but NOOOO! I’m a dumbass and expect that those employed by our state know their job.
HUMPH! WRONG ANSWER!
So, this morning 10 O’clock came and went. I was here, phone turned on and no call came. Thinking they may have fallen behind in their work, I waited, and waited, and waited some more.
After an hour had passed and still, I’d received no call I called our local DHS office and the fun truly began.
Me: “Hello, my name is Patricia Fletcher, I am calling about my Food Stamps case. I’m totally blind and I was to have a phone interview with my worker today to fill out my application so that it could be sent to me to sign and send back. I did not receive a phone call and am calling to find out why.”
Worker on other end of line: What is your social security number?”
Me: (Gives number)
Worker: “Well, ma’am your worker did not receive your application which was mailed to you to fill out so she could not call.”
Frustrated me: “ma’am, the entire purpose of the interview being done via phone was so the worker could fill out said application send it back to me filled out so that I could sign it and send it back to them with the required proof of income forms etc. I’ve already stated this and would like to know what went wrong with this process, which I might add I’ve done for many years now without issue.”
Worker on other end of line: “Ma’am you did not fill out and send in the application so the worker could not call you.”
Extremely frustrated me: “Ma’am! What part of I am totally blind did you not comprehend, and what part of the reason for the phone interview are you not understanding? I have done this for many years with no issue and I would like to know what has suddenly changed about this process, because just before I called you, I received a call from the state office telling me that due to the phone interview having not taken place my services have as of February been stopped. This is unacceptable.”
Worker on other end of line: “Ma’am I’ll have to speak with a supervisor and have someone call you back. I have no idea what you’re talking about.”
Extremely sarcastic and still frustrated me: “Well, at least you have spoken one thing correctly. You obviously do not have any idea what I’m talking about. Please have someone get in touch with me today. Have a wonderful day.”
Absolutely do not know what the hell is wrong with people.
Heavens save us all.