OK. I’ve just had one of the most frustrating conversations with someone who is supposed to be a professional which makes you believe they’ve had some education but well, appearances suggest that might not be the case.

Let me explain.

I receive assistance from the Food Stamps program which, has not yet, been affected by the government shut down.

Each year when it is time for me to be recertified my worker always calls me, fills out the application over the phone, mails it to me with an envelope to return the signed copy as well as the requested items of proof of income in and I get someone to assist me with signing it and sending it back.

Easy, right? Well, up until this year, yes. Now, no.

So, a couple weeks back I got a call telling me that a phone interview had been scheduled and so I made certain to be in a position so that I could answer the call and have privacy when doing so, so that I could give all the necessary info without being over heard.

This means that I made certain that I would be at home and no one would be here with me during that time.

The call was scheduled for 10 O’clock today, which was one day after I was required to have into the DHS all my updated information. I did not question this because I had decided I would take care of making certain things did not go astray during the call. I should’ve been alerted to the fact that, it had never been that way and realized something was wrong but NOOOO! I’m a dumbass and expect that those employed by our state know their job.


So, this morning 10 O’clock came and went. I was here, phone turned on and no call came. Thinking they may have fallen behind in their work, I waited, and waited, and waited some more.

After an hour had passed and still, I’d received no call I called our local DHS office and the fun truly began.

Me: “Hello, my name is Patricia Fletcher, I am calling about my Food Stamps case. I’m totally blind and I was to have a phone interview with my worker today to fill out my application so that it could be sent to me to sign and send back. I did not receive a phone call and am calling to find out why.”

Worker on other end of line: What is your social security number?”

Me: (Gives number)

Worker: “Well, ma’am your worker did not receive your application which was mailed to you to fill out so she could not call.”

Frustrated me: “ma’am, the entire purpose of the interview being done via phone was so the worker could fill out said application send it back to me filled out so that I could sign it and send it back to them with the required proof of income forms etc. I’ve already stated this and would like to know what went wrong with this process, which I might add I’ve done for many years now without issue.”

Worker on other end of line: “Ma’am you did not fill out and send in the application so the worker could not call you.”

Extremely frustrated me: “Ma’am! What part of I am totally blind did you not comprehend, and what part of the reason for the phone interview are you not understanding? I have done this for many years with no issue and I would like to know what has suddenly changed about this process, because just before I called you, I received a call from the state office telling me that due to the phone interview having not taken place my services have as of February been stopped. This is unacceptable.”

Worker on other end of line: “Ma’am I’ll have to speak with a supervisor and have someone call you back. I have no idea what you’re talking about.”

Extremely sarcastic and still frustrated me: “Well, at least you have spoken one thing correctly. You obviously do not have any idea what I’m talking about. Please have someone get in touch with me today. Have a wonderful day.”

Absolutely do not know what the hell is wrong with people.

Heavens save us all.


About Patty L. Fletcher

About Patty October 2021 Patty and her guide dog Blue. Patty has her hair tied back in a low ponytail and rests her right hand on Blue's head. She wears a white shirt with a pink and purple butterfly on the front and light blue shorts. Blue is a handsome black lab. He wears a brown leather harness with a handle attached to the back and is smiling at the camera as he sits in front of Patty. In the background is a brick building with white, windowed doors and a flowerpot overflowing with pink and yellow blooms. Updated – October 2021 Patty Fletcher is a single mother with a beautiful daughter, of whom she is enormously proud. She has a great son-in-law and six beautiful grandchildren. From April 2011 through September 2020, she owned and handled a black Labrador from The Seeing Eye® named King Campbell Lee Fletcher A.K.A. Bubba. Sadly, after a long battle with illness on September 24, 2020, King Campbell went to the Rainbow Bridge where all is peace and love. In July 2021, she returned to The Seeing Eye® and was paired with a Black Labrador Golden Retriever cross named Blue. PATTY’S BLINDNESS… Patty was born one and a half months premature. Her blindness was caused by her being given too much oxygen in the incubator. She was partially sighted until 1991, at which time she lost her sight due to an infection after cataract surgery and high eye pressure. She used a cane for 31 years before making the change to a guide dog. WHERE SHE LIVES AND WORKS… Currently, Patty lives and works in Kingsport, Tenn. She’s the creator and owner of Tell-It-To-The-World Marketing (Author, Blogger, Business Assist), The Writer’s Grapevine Online Magazine and the creator and host of the Talk to Tell-It-To-The-World Marketing Podcast. WRITING GOAL… Patty writes with the goal of bridging the great chasm which separates the disabled from the non-disabled. HOBBIES… Patty’s hobbies include reading, music, and attending book clubs via Zoom. FAVORITE TUNES… Some of her favorite types of tunes are classic rock, rhythm and blues, and classic country. FAVORITE READS… Patty enjoys fantasy, science fiction, and books about the supernatural. She loves books by Stephen King, Dean Koontz, Norah Roberts, and many more. Some favorite books include Norah Roberts’ Hide Away, Stephen King’s Dark Tower series, J.K. Rowling’s Harry Potter series, Robert Jordan’s Wheel of Time series, and J.R.R. Tolkien’s Lord of the Rings series. SPIRITUAL FAITH… Patty describes herself as a spiritual Walker. She says she knows both Mother Goddess and Father God and embraces all they have to offer. CONTACT… Email: Visit: And: As well as:
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  1. I hate it when supposed customer service people act like village idiots. It happens quite a lot these days, because they’ve either been coached or they follow a script. Try calling a cable company or some other company about accessibility. They don’t know their ass from a hole in the ground when it comes to helping blind customers.


  2. heahtmonster says:

    The CenturyLink phenomenon.

    The word “blind” causes deafness among some who hear it. This appears to be a new phenomenon. My guess is that more and more people either can’t or aren’t allowed to think outside of the box.

    Totally sucks.

    If I were in your shoes, I would call back in two hours, explain your circumstances again , and ask for the name and phone number of the supervisor who will supposedly Call you back.

    Also, consider the possibility that this is a deliberate ploy on their part to reduce their caseload and save money.

    Totally sucks.

    Good luck, Peter


    • Patty says:

      They called back and asked more irrelevant questions, like if I had a fax machine with which I could send them the application they want me to somehow fill out to them by the end of the day.

      I’m moving up to the state office and am waiting on a call back.

      I’ve dealt with the state office before. The last time resulted in the firing of a worker.


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